FAQ

Frequently Asked Questions

1. What is TherapyNotes?
TherapyNotes is a leading practice management software designed for behavioral health professionals. It helps therapists streamline scheduling, documentation, billing, and more—all in one secure platform.

2. What kind of products do you sell here?
Our shop features exclusive TherapyNotes merchandise, including apparel, accessories, and fun office items inspired by the tools you use every day.

3. How can I check the status of my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account at any time to view your order history and status.

4. Do you ship internationally?
At this time, we currently only ship within the United States. 

5. What is your return policy?
If your item arrives damaged or incorrect, please contact us within 14 days of delivery for a replacement or refund. 

6. Who can I contact for support with my order?
For any order-related questions, please email us at shop@therapynotes.com and our team will be happy to help.

7. Can I use my TherapyNotes account to log into the shop?
No, your TherapyNotes software account is separate from the shop. You can create an account, log into an existing Shop account, or check out as a guest.